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How do I get the invoice for the purchase?
If you have placed the order online, you will be able to download the invoice directly in your online account. If you want to pay via bank transfer, we will send you an invoice via email for your payment.
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I am buying equipment for a university laboratory. Can I get a special discount?
Yes, for all university labs, we offer a 10% special discount for all our products. Please provide your university lab info for qualification.
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Do you use DHL Express Worldwide ONLY for delivery?
In most case, we use DHL Express Worldwide for the delivery of our products. This is due to DHL's vast delivery network, good service quality and fast delivery speed. We want our products to be handled with best care possible during the shipping process. ...
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Can we use our own DHL account for shipping?
Of course, we can accomodate your request. Please notify us when you place orders. However, please note that we get good discounts from DHL and we pass it on to our clients. In most cases, you will find the DHL shipping fees quoted on our website are much...
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Does RGB-ER-CL fiber spectrometer really have a resolution of 1nm over 200-900nm?
Under the default configuration, RGB-ER-CL spectrometer has a resolution of 1.5nm over 200-1000nm. However, if you request it, we can preconfigure it to have a resolution of 1.0nm over 200-900nm. You will need to clearly specify this requirement when you ...
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Does RGB-VIS-NIR-CL fiber spectrometer automatically offer a resolution of 0.5nm over 750-1100nm?
No. Under the default configuration, RGB-VIS-NIR-CL spectrometer has a resolution of 1.0nm over 400-1100nm. However, if you request it, we can preconfigure it to offer a resolution of 0.5nm over 750-1100nm. You will need to clearly specify this requiremen...
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Can you custom make optical lenses outside your standard product catalog?
Yes. This is what we are good at. Let us know your detailed specification requirements, we will give a competitive quotation.
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can qBeam-2M-FW Laser beam profiler measure pulsed lasers or just CW lasers?
qBeam-2M-FW Laser beam profiler can measure both CW and pulsed lasers.
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What currencies do you accept?
We currently accept 10 major currencies: USD, EUR, GBP, JPY, CAD, SGD, AUD, NZD, TWD, and HKD.
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I cannot pay with credit card or Paypal. Do you accept bank transfer?
Yes. We do accept bank transfer. However, for bank transfer option, we accept only AUD, USD, and EUR. While for credit card/paypal option, we accept a total of 10 major currencies.
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What credit cards do you accept?
Currently we only accept VISA and MasterCard.
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How do I make payment with Bitcoin?
When you go to checkout page, after confirming shipping address and shipping method, you will be presented with two payment options: Bitpay and Credit cards/Paypal. Select Bitpay and click to accept Terms and Conditions, and then click PLACE ORDER. You w...
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